We provide a dedicated team of technicians to each client, so the engineer that responds is familiar with your site. We get to know your staff, and they know us. We’ll work with you and your team to create a custom knowledge base that includes retrievable documentation on the following:

• Issue escalation protocols and contacts
• After-hours support strategies
• Device location / IP addresses / MAC addresses
• Inventory and network topology schematics
• Support documents for critical applications
• Static IP databases
• Common issues and resolutions for both hardware and software

With this information stored and readily available, we can ensure that issues are solved as quickly and efficiently as possible, and that common problems are communicated to you for more proactive resolution.